Refund policy

Returns Policy

The packaging for each bag of coffee ordered through gratefulgrinds.com is personalized and custom printed upon order. The coffee is also a perishable good, and for these reasons, returns are not available. We want you to be 100% satisfied with the quality of the coffee as well as the quality of the custom packaging. 

If there is an error with your order, damage in shipping, or any product concern, you can always contact us at gratefulgrinds@gmail.com and we are happy to make it right!

Damages and issues
Please inspect your order upon reception and contact us immediately at if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and provide a solution. Please email gratefulgrinds@gmail.com with a description of the problem and a photo of any concern or damage to the product.

Non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Each coffee package is personalized and custom printed upon order. For these reasons, exchanges are not available. If there is a problem with your order, please contact us at gratefulgrinds@gmail.com so we can replace the item.

Refunds
Here at Grateful Grinds, we take great pride in providing exceptional coffee in custom packaging with vibrant, high-quality prints. We want you to love your coffee, and love the custom packaging you helped personalize.

If you are unhappy with your purchase, please contact us at gratefulgrinds@gmail.com and let us know the issue with your order. If there is damage to the product, or an error in printing, please supply a photo so we can see what needs to be corrected. If there is a concern with multiple items, please provide a photo for each individual item. Additionally, we will require a photo of all damaged or misprinted items together in one photo for verification purposes.

After reviewing the information provided (and photos, if applicable) we will notify you of your options for a re-print or if you qualify for a refund. If approved for a refund, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at gratefulgrinds@gmail.com.